During these hours calls follow your business-hours choice below. Outside them, and all day on a closed day, calls follow your after-hours choice.
One open stretch per day, in 15-minute steps. Hours can't run past midnight. For a lunch break, leave the phone open; calls nobody answers still go to your "if nobody answers" choice.
Holidays and closed days
On a closed day, calls follow your after-hours choice all day. Online booking is closed that day too.
📲 Where do calls go?
Pick who answers your business number. Changes apply to the next call.
🌙 After hours: the AI receptionist picks up first, gets what's going on (and a new caller's name, number and address), then connects them
While you're open, people always answer first: callers hear the greeting and recording notice, then your team rings right away, and the AI receptionist only takes a message when nobody picks up. No business hours saved means open around the clock.
During business hours
After hours
"For an emergency, press 2" rings the on-call tech
🌙 Phone & On-Call
Who answers after-hours emergencies. Set a weekly rotation, change any single night, or pick No one (calls then go to voicemail, or to the AI receptionist if it's on).
On-call history
Every night: who was on call, whether it came from the rotation or was changed for that night (who changed it, when, and who it replaced), and that night's after-hours calls.
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Call Handling
🤖 AI call routingRoute each caller to the tech who last served them.
📇 Screen Pop
On an incoming call we instantly pull up the caller. Try it: